Across the street or on the other side of the world — using our remote support technology brings faster resolution, and a better support experience for the customer.

Our Remote Support tools (GoToAssist) is software that enables our support representative to connect to a remote computer from their consoles via the Internet and work directly on the customer’s computers. The support representative can see for themselves exactly what the customer’s system is doing, and can make adjustments as necessary while conversing with the customer about the problem they are working to resolve.  If files need to be updated, or configurations adjusted, the support representative can take the necessary steps quickly and efficiently.  Across the street or on the other side of the world — using our remote support technology brings faster resolution, and a better support experience for the customer.

All GoToAssist data is fully encrypted end-to-end using Secure Socket Layer (SSL) and government-approved 128-bit Advanced Encryption Standard (AES) encryption combined with RSA public/private key encryption. Our tiered server architecture stores all data two tiers away from the Internet. Access is through a mediating application server.  End-to-end authentication is accomplished using the Secure Remote Password (SRP) protocol. SRP is resilient against a wide variety of attacks, including both passive eavesdropping and active password cracking.

   
                                                                                                                                                                                     
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  California (BEAR) Electronic Service Dealer Reg No. E84209
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